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| Exam Code | Community-Cloud-Consultant |
| Exam Name | Salesforce Certified Community Cloud Consultant (SP24) |
| Update Date | 21 Nov, 2024 |
| Total Questions | 285 Questions Answers With Explanation |
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Universal Containers built a Community using the Customer Service Template. They wantthe Salesforce Admin to enable multilingual support for their Community. Where can theSalesforce Admin configure the languages supported by this community?
A. Community Settings
B. Community Builder
C. Force.com Sites
D. Site.com Studio
Northern Trail Outfitters uses Knowledge Articles to address customer questions in theirNapili Community. They need to know if these Articles are helpful to customers when theysearch for help in theCommunity. What is the most efficient way for a Salesforce Admin to get this information from customers?
A. Build a custom Community page that shows the Knowledge Article and have customfields to capture customer comments.
B. Create a customer survey using custom Lightning components and add it to the home page.
C. Redirect customers to a survey form in an external website that captures theircomments on the Knowledge Article
D. Enable the article voting property on the Article Content component in thearticle detailpage in the Community Builder
Universal Containers wants to build a Community for all their employees. Currently, someoftheir employees are NOT Salesforce users.How should the Salesforce Admin enableaccess to the Community for the users who are currentlyNOT Salesforce users?
A. Create the users as contacts and enable them as Community users.
B. Allow the users to self -register to the Community.
C. Create the users in Salesforce and add their profile to the Community.
D. Add the users to the Community asmembers.
Regional Containers wish to establish a Community for their Partner network. They havecomplex requirements and from sampling their Partner network thereis no need to providemobile capabilities. What type of community best suits Regional Containers needs?
A. Koa
B. Visual Force + Tabs
C. Kookaburra
D. Aloha
E. Napili
Northern Trail Outfitters needs to provide support to all customers in their CustomerCommunity, includingcustomers who have NOT logged in. Currently, customers can onlyview Knowledge articles if they are logged in.What should the Salesforce Admin do to make sure that Knowledge articles are visible tounauthenticated users?
A. Modify the customer profile to include all Knowledge articles types and fields to helpcustomers view articles without login.
B. Make the article detail page available for unauthenticated access to help customers viewarticles without login.
C. Update the channel for all Knowledgearticles to include Public as a channel to helpcustomers view articles without login.
D. Create custom Community pages with components for Knowledge articles and makethem available for guest user profiles.
What are the two types of Sharing Models availableonce you have established aCommunity?
A. Community Sharing Model & Portal Sharing Model
B. Company Sharing Model & Community Sharing Model
C. Internal Sharing Model & External Sharing Model
D. Internal Sharing Model & Portal Sharing Model
E. Partner Sharing Model & Customer Sharing Model
Which threeLightning Components are available in Builder when customizing a homepage? Choose 3 answers
A. Related Topics List
B. Feed Publisher
C. Headline
D. Search Results
E. Home Page Tabs
Universal Containers needs a Community for distributors who manage their sales with thefollowing requirements: • Each distributor has multiple users. • Users within the samedistributor should be able to talk with each other. • Users should NOT be able to talk withusers from other distributors. • The Knowledge articles and other Community featuresshould be the same for all distributors. Flow should the Salesforce Admin meet theserequirements?
A. Create Sharing groups to share users within a distributor. Allow ions, keeping the OWDfor Users as private
B. Create a separate Communityfor each distributor. Allow members to talk within theCommunity and enable the Community user visibility
C. Enable the Portal user visibility and disable the Community user visibility under Sharingsettings. Keep OWD for Users as private for external users
D. Reate a Sharing set to share the users within a distributor in the Community. Allow ions,keeping the OWD for Users as private
What permission(s) would you assign a community manager?
A. Communities Administrator
B. Setup and Create Portals
C. Manage Community Settings
D. Create and Setup Communities
E. Manage Portals
Universal Containers needs to have their branding represented accurately in their PartnerCommunity. What three things should the Salesforce Admin doto use Community Builder tobrand the Community?
A. Specify font family, style, and weight
B. Apply a colour scheme that is appropriate for the Universal Containers template with thecolour palette
C. Adjust kerning values in a variety of typefaces
D. Usecustom CSS to apply Universal Containers styles
E. Adjust the pixel width of the masthead
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